Shipping & Returns

Shipping, Refund, and Exchange Policy - NusshAura.com

Thank you for shopping with NusshAura.com. We are committed to providing a seamless shopping experience. Please review the details of our Shipping, Refund, and Exchange Policy below.

1. Shipping Details

Shipping Timeline:

  • Orders are typically shipped within 2 days of confirmation.
  • Delivery is expected within 10 days in most cases.

Delays or Issues:

  • In the event of unforeseen delays, such as:
    • Product unavailability or being sold out.
    • Shipping carrier issues.
  • Customers will be promptly informed via their registered email or phone number, and appropriate solutions will be provided.

Shipping Communication:

  • Once shipped, you will receive a tracking number to monitor your delivery status.

Shipping Fees:

  • We offer free shipping for most products.
  • However, certain products may incur applicable shipping fees. Please check the shipping and returns section for individual product details to confirm any associated costs.

2. Refund and Exchange Policy

If you wish to request a refund or exchange, please contact us via:

  • Email: Write to us at nusshaura@gmail.com with the product details, order number, and reason for the refund or exchange.
  • WhatsApp: Reach out to our official WhatsApp number: +91 9650301936 for assistance.

a) Refund and Exchange Eligibility

Request Period:

  • Refund or exchange requests must be made within same day of the delivery date.
  • This policy applies only to eligible items (see section b for exclusions). After this period, we will not be able to process your request.

Unboxing Video Requirement:

  • For refunds or exchanges due to damaged or broken items, you must provide a clear unboxing video showing the package being opened and the product’s condition upon receipt.
  • The video helps us verify if the damage occurred during transit and not post-delivery. Without this evidence, we regret that we cannot process a refund or exchange for damaged items.
  • In case there is no video of unboxing or if the video shows that items were mishandled at the time of unboxing, we reserve the right to reject the request for return, refund, or exchange.

Product Condition:

  • Products must be unused, undamaged (unless reporting shipping damage), and returned in their original packaging, including any tags, labels, or accessories.
  • For exchanges, the replacement item must be of equal or lesser value; any price differences will be handled accordingly.

b) Non-Refundable and Non-Exchangeable Items

The following items are not eligible for refunds or exchanges under the 3-day policy, except where noted:

  • Artificial Jewellery not eligible unless there is clear evidence of breakage, verifiable through an unboxing video.
  • Customized or personalized products.
  • Items marked as "final sale."
  • Items purchased on sale or during promotional events.
  • Products returned without their original packaging.
  • Products received broken, used, or with visible signs of improper handling or tampering (outside of breakage for sculptures).
  • Products that are specifically marked as non-refundable under the individual product shipping details section.

c) Refund and Exchange Process

How to Request a Refund or Exchange:

  • Contact us via email or WhatsApp (details above).
  • Provide:
    • Order number.
    • Reason for the refund or exchange.
    • A clear unboxing video.
    • Any supporting photographs of the product and packaging.

Return Shipping:

  • You will be responsible for return shipping costs unless the product is defective or damaged during shipping.
  • Ensure the product is securely packaged to prevent further damage during return transit.

Refund Approval and Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

Exchanges:

  • If an exchange is approved, we will dispatch the replacement item after receiving the returned product, subject to availability.

d) Damaged or Defective Products

If your item arrives damaged or defective (including breakage for Jewellery), please notify us within 3 days of delivery with:

  • A clear unboxing video showing the condition of the product upon receipt.
  • Images of the damaged item and packaging.
  • In case there is no video of unboxing or if the video shows that the product was mishandled while opening, we reserve the right to reject the request for return, refund, or exchange.
  • For each product we ship, the Gharart team records a video of product packaging to ensure quality and transparency.

We will arrange for a replacement or refund after verifying the damage through the video evidence provided, even for excluded items like sculptures if breakage is confirmed.

3. Additional Notes

  • Refunds and exchanges are subject to approval based on the terms outlined above.
  • We reserve the right to refuse refunds or exchanges if the policy conditions are not met.

If you have any questions or concerns, feel free to contact us at nusshaura@gmail.com or WhatsApp us at +91 9650301936.