FAQ ( Frequently Asked Question )❓
We’re here to help! Find answers to the most common questions below!!
🛍️ Orders & Shipping
Q: How do I place an order?
A: Simply browse our collection, add your favorite pieces to the cart, and proceed to checkout. You can pay via UPI, bank transfer.
Q: Do you ship all over India?
A: Yes! We ship across India. Delivery typically takes 4-9 working days depending on your location.
Q: Can I track my order?
A: Yes. Once your order is shipped, you’ll receive a tracking link via SMS/Email/WhatsApp.
💳 Payments
Q: What payment methods do you accept?
A: We accept UPI, bank transfers, debit/credit cards, manual payments (with screenshot upload via WhatsApp).
Q: Is Cash on Delivery (COD) available?
A: Currently, COD is [Not Available]. You’ll see the option at checkout if eligible.
🎁 Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within same day of delivery for damaged or incorrect items. Please share an unboxing video for verification.
Q: Can I exchange an item?
A: Yes, if you’ve received a defective or wrong item. Just contact us within Same day of receiving your parcel.
🧼 Product Care
Q: How do I take care of my jewelry?
A: Keep it away from water, perfumes, and harsh chemicals. Store it in a soft pouch or box to avoid scratches and fading.
📦 Custom & Bulk Orders
Q: Do you take custom or bulk orders?
A: Absolutely! Contact us via WhatsApp or Email for bulk gifting, wedding favors, or personalized jewelry.
📱 Need Help?
We’re just a message away!
💬 WhatsApp: +91-9650301936
📧 Email: nusshaura@gmail.com
📸 Instagram: @nusshaura